Up-to-date information on current Corona virus situation

 

Herxheim, April 20, 2020

 

Dear customers,

On-site collection is possible again during our business hours from April 20, 2020 on.

Please use the online shop, select collection and use one of the payment methods offered. Payment on site upon collection is not possible. As soon as the paid goods are ready for you, we will contact you to coordinate the pickup. The pickup will be contactless, a consultation on site is currently still not possible.

Your
WiMo-Team

 


 

Herxheim, April 3, 2020

 

Dear customers,

The current situation surrounding the novel coronavirus presents us all with major challenges.  WiMo has been closely monitoring the situation for weeks and implemented comprehensive protective measures early on.  Health and safety of employees and customers are our highest priority!

We are in a good position to deliver!  Our warehouse is well stocked.  Our improved inventory management has prepared us well for the new situation.  Fortunately, we have experienced only few shortfalls or delays with our suppliers.  We hope that this will remain so and are looking for alternatives where possible.

The whole WiMo team is still there for you.  We continue to deliver the majority of your orders within one working day.  You can reach us by phone, mail or WhatsApp - both in sales and service.

What measures have we taken so far? A good number of our colleagues have been working from their home offices since the beginning of March.  We have all been required to maintain the necessary space amongst each other for weeks now and we are looking out for each other.  All this is not always easy.  The team works together excellently - for the sake of our health and of course for our customers’!

We are confident that we will get through the situation well. Of course nobody knows what will happen.  Not only due to the very comprehensive protective measures at WiMo in place since the beginning of March, we have always been able to deliver.  We are optimistic that we can continue to do so!

We monitor current developments at our logistics partners very closely.  The employees of the delivery services also work under difficult conditions.  There are regional differences here - less in Germany than with some of our EU neighbors.  We always try to find the best delivery option for your delivery.

We would also like to thank the WiMo employees and partners for their tireless efforts!

Dear customers, we thank you for your understanding, should it still take a little longer to answer your questions or should a delivery arrive a little later.

Should anything change, we will keep you informed here and via social media.

We are always there for you with our online store.  Please feel free to stop by!

Stay healthy!

 

The WiMo-Team

 

 

Herxheim, March 17, 2020

The expanding spread of the new Corona virus (aka SARS-CoV-2) also affects WiMo and our customers in various ways. There are the following aspects to be taken into consideration: a) Our regular brick-and-mortar shop (cf. regulation by the lcoal government), b) which events are affected , c) how does this affect the delivery situation (incoming goods) and d) how does it affect our dispatch (outgoing goods). Here we inform you about these individual points.

Our shop is closed, no pickup possible

Following the regulations by the local government of Rhineland-Palatinate dated March 16, 2020, our retail shop is closed until further notice. Pick-up of goods in the shop is not possible! We would like to protect our customers and our staff from infections, so we reduce any social interaction here as well. We ask for your kind understanding. Our internet shop remains available, and we are happy to support your requests by phone or e-mail. Shipping of orders continues as usual.

Events

Currently, three events are or were planned by WiMo: the Flexradio Roadshow, our Open House day in-house exhibition on May 9th and the Ham Radio exhibition in Friedrichshafen at the end of June.

  • FlexRado Roadshow: The roadshow will not take place in the planned time frame. We will put our plans on hold and will contact the clubs that have registered for the roadshow at a later date.
  • Unfortunately we have to cancel the open house exhibition due to the current situation. We are very sorry, we ask for your understanding.
  • Ham Radio 2020: Currently no information has been published by the fair, we are still planning to participate in the fair. We wait for the development and follow the organizer.
Delivery situation

We have many suppliers in affected areas: China, Italy, Spain etc. This could lead to supply bottlenecks for manufacturers from these regions in the future. At the moment, however, our warehouse is well filled in almost every respect, we are well prepared for the situation. You can see the current delivery situation on the WiMo website. The stock display is updated every 15 minutes for each item. If there are delays in long-term planned purchase contracts, we will of course inform the affected customers.

Shipping situation

All regions are supplied regularly, no limitations.