Returns and repairs
Cancellations are possible unless goods have left our premises (even if we don't like it...).
Should the goods be already on their way, we have to negotiate return of unused products. In Germany special legal regulations apply (Fernabsatzgesetz). Please see our terms and conditions legal fineprint.
For all returns to WiMo, please note:
Please apply appropriate postage for all returned goods. Parcels arriving freight collect will be refused. We are happy to reimburse you on your postage in case of eligibility. Consider sending small items in a padded envelope, that's cheap and works usually very well. German postal services are quite reliable.
In case of doubt please feel free to contact us before sending in any goods.